Cancelling a plan
- The workspace owner can cancel at any time in Billing, with Cancel subscription. No phone call or form is needed.
- Your paid plan stays active until the end of the period you have paid for. After that the workspace moves to the Free plan's limits.
- Nothing is deleted when you cancel. You can export your data at any time, and pick a paid plan again whenever you like.
- Plans that renew automatically stop renewing as soon as you cancel; you are not charged again.
Refunds
- Failed or duplicate payments: if money left your account but the payment failed, or you were charged twice, the full amount is refunded.
- Plan not switched on: if you paid and we could not switch on your plan, we either switch it on or refund the full amount, whichever you prefer.
- Charged after cancelling: if you were charged for a renewal after you cancelled, the full renewal is refunded.
- Other payments for a period that has started are not refunded part-way through, except where the law requires it.
How refunds are paid
- Write to support@projecttracker.in within 30 days of the payment, with the workspace name and the payment reference (UTR or payment id).
- We confirm within two working days. Approved refunds go back to the original payment method within 5 to 7 working days; your bank may take a little longer to show it.
This policy is part of our Terms of Service.