One queue, one board
Everything that needs doing, whichever door it came through.
- A queue with quick views, filters and bulk changes
- A board you drag work across as it moves
- Tickets from people, from calls and from WhatsApp in the same place
Operations Desk with Service Levels
A support desk that warns you before a promise is broken
Tickets, bugs and requests in one queue, with targets that count working hours, a board for the day's work and insights on what keeps coming back.
Service levels that count properly
Response and resolution targets by priority, measured in your working hours and holidays.
- A warning before a target is missed, not after
- Business plan and above
Know what keeps coming back
Insights show volume, speed and the causes behind repeat work.
- Resolution notes that become answers for next time
- Suggestions for type, priority and who should take it
- Export to CSV, Excel or PDF
Try it on your own projects
Start on the free plan and move up when your team grows.
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An AI employee that answers your customers
An AI voice and WhatsApp agent for support teams: answers in Telugu, Hindi, Tamil, Kannada and English, checks the caller, raises tickets with the full record and hands over to people. Part of Project Tracker Business.
Share the work out before people are overloaded
Track time on tasks, approve timesheets, see workload by person and plan weekly capacity so work is shared out before anyone is overloaded.